Privacy & Policy

Our food is prepared fresh to order and is perishable, so completed food orders are non-refundable once prepared. That said, if something isn’t right, we will make it right.

• If you receive an incorrect item, we will exchange it for the correct dish at no charge.
• If a dish is not as described or not to standard, we will remake it or exchange it for another item of equal value.
• Dine-in: raise it with your server during your visit so we can fix it immediately.
• Takeout and delivery: contact us within [2] hours so we can verify and resolve it.
• Exchanged items must be substantially untouched. We may ask you to return the item or send a photo.
• We cannot exchange an item simply because a preference changed after ordering.

• Where an exchange isn’t practical, we will refund the affected item or the order at our discretion.
• Refunds go to the original payment method and typically appear within [5-10] business days, depending on your bank.

• Cancel free of charge before preparation begins — normally within [10] minutes. Call us straight away; email is too slow.
• Once preparation has started, the order cannot be cancelled or refunded.
• Uncollected pickup orders are held for [60] minutes and are non-refundable after that.
• Please check your order before leaving, or before the driver departs.

Orders placed through DoorDash, Uber Eats, Grubhub or ezCater are governed by that platform’s policy. Refunds, exchanges and cancellations must be requested through the app you ordered from — we cannot process them for payments we did not take.

• One code per order. Codes cannot be combined with other offers.
• Codes have no cash value and cannot be exchanged for cash, credit or a different offer.
• Expired codes cannot be applied retroactively.
• Where a discounted order is refunded, we refund the amount actually paid.

• Aroma gift cards do not expire, and we charge no inactivity or service fees, in accordance with Washington State law (RCW 19.240).
• Gift cards are non-refundable, non-exchangeable, and cannot be redeemed for cash, except where Washington law requires cash redemption of a small remaining balance.
• Denominations cannot be exchanged or split after purchase.
• Lost or stolen cards cannot be replaced without proof of purchase.
• Where a promotional offer adds bonus value, that bonus applies to the card’s use only and is not redeemable for cash.

• Orders are confirmed on receipt of a [50]% deposit.
• Final guest count and menu are locked [72] hours before the event.

• Menu items may be swapped free of charge up to [72] hours before the event.
• Inside [72] hours, changes are subject to kitchen availability, and any price difference is payable.
• We will not substitute items without your agreement. If an ingredient becomes unavailable, we will offer an equivalent or refund that item.

• Reductions requested more than [72] hours ahead are accommodated where possible.
• Reductions inside [72] hours are billed at the confirmed count.
• Increases are subject to kitchen availability.

• A [50]% deposit confirms your date. The deposit is non-refundable.
• The balance is due [7] days before the event.
• Dates are not held without a deposit.

• Upgrades are welcome at any time, subject to availability; you pay the difference.
• Downgrades are accepted up to [14] days before the event. Inside that window, the confirmed package is billed in full.
• Add-ons such as AV, décor or bar service may be added subject to availability, and removed up to [14] days before.

• With [30] or more days’ notice you may reschedule once, to an available date within [3] months, and your deposit transfers.
• Rescheduling inside [30] days is treated as a cancellation and a new booking.

Contact us with your name, order or booking date, and the amount:

We may update this policy at any time. The version in effect when you place your order or booking is the one that applies.